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Operations Manager

Position closed

Our client, CRYO HK, is a beauty and wellness centre providing cryotherapy to elevate performance, support recovery, improve health and wellness, enhance beauty and achieve slimming. With centers all over the world and an unparalleled integration with the technology of CRYO science, they are the only providers with a fully immersive cryotherapy chamber experience.


They are currently looking for a full time Branch (Operations) Manager for their flagship centre opening in Central.


About The Role

Directly reporting into the CEO, the Branch Manager will be committed to the expansion and success of the business by implementing the necessary strategies to increase productivity, achieve the sales targets, ensuring exceptional customer satisfaction and proper branch operation as per Standard Operating Policies.


Job Responsibilities

  • Meet goals and metrics

  • Developing and achieving the sales plans

  • Developing sales techniques and coaching the branch staff

  • Drafting sales forecasts for the branch °CRYO Consultation for all new customers

  • Call leads from HubSpot and update them as per marketing requests

  • Therapists supervision, evaluate the therapist performance and providing feedback

  • Inventory management and updating MindBody

  • Resolving customer problems as needed

  • Address customer and employee satisfaction

  • Ensuring the branch is properly prepared for the day to day activities as per SOP

  • Maintain accurate accounting for all cash flow

  • Coordinating with other branches to share knowledge and achieve overall targets

  • Create cost saving controls, ensure economical and safe use of supplies and equipment.

  • Making sure is up to date with all promotions and works closely with the Sales Manager & Marketing Manager

  • Checking all invoices that comes to the branch (consumables, gas etc.)

  • Report any °CRYO equipment operational malfunction or complaint received by clients.

  • Responsible for safety in the work place & reporting any errors to technical team

  • Providing the daily report at the end of the day

  • Prepare the weekly and monthly report


About You

  • Extensive industry knowledge in the beauty, spa or health and wellness industries

  • 5 plus years of relevant working experience, preferably in Operational/Management positions

  • Knowledge about cryotherapy technology and market-leading facial equipment a plus

  • Good customer service skills essential to deliver high-quality, luxury experiences for customers

  • A good understanding of the market and ability to think outside of the box for sales, partnerships and collaborations to aid business growth

  • Ability to perform recruitment, onboarding, training of therapists

  • Great team player, leadership and team building skills

  • Detail-oriented, well organized and able to work independently

  • Enthusiastic and well-groomed

  • Driven, self-motivated and willing to learn

  • English and Chinese (Cantonese/Mandarin) necessary 


What's On Offer

  • Up to 35k plus commission

  • 5 day work week

  • 14 days annual leave and statutory holidays

  • Medical and dental insurance coverage

  • Excellent opportunity to lead the expansion of a well-established global brand

  • Training provided, all expenses paid for training trip to Dubai (CRYO headquarters)

  • Central working location

Interested candidates, please email with your CV and expected salary for a further discussion about this opportunity!

Your Hiring Partners

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Julia Sinarwi

  • LinkedIn

With over 12 years of experience in executive support, administration and business operational roles in the Hospitality, Wellness, Finance and Executive Search sectors, Julia founded Finesse Solutions in 2019. Having hired and grown her own team, Julia understands the importance of having the right, value-driven people help accelerate your businesses' growth.

Using her first-hand experience in executive and back-office support and managing the hiring processes for the organizations she has worked for, Julia is able to see from both perspectives and efficiently close the gap between her candidates and clients hiring needs.

Extraordinary customer-service and a principled way of working is her key ingredient to forming long lasting relationships and delivering high quality results.

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Kelly Ratcliffe

  • LinkedIn

Kelly is a former Executive Assistant in the Investment Management sector with 14 years of experience across executive support, sales and marketing for both small and large multinational firms.

With former professional experience in helping key stakeholders make important hiring decisions, Kelly has first-hand insight into the requirements of high performing executive support and back-office personnel.

Kelly's approach to identifying and qualifying top talent is one that is personable and meticulous in understanding her clients' hiring needs while bringing out the best in her candidates to make the best possible match.

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